Seller Agreement

Last Updated: January 2026

This Seller Agreement ("Agreement") is entered into between 69Shop.in ("Platform", "we", "us") and you ("Seller", "you") when you register as a seller on our marketplace. By registering, you agree to comply with all terms outlined herein.

1. Eligibility Requirements

To become a seller on 69Shop.in, you must:

• Be at least 18 years of age
• Have a valid GST registration (for applicable businesses)
• Provide accurate business documentation (PAN, Address Proof)
• Have a valid bank account for receiving payments
• Comply with all applicable Indian laws and regulations

2. Seller Verification

All sellers must complete our verification process which includes:

• Basic Verification: PAN card, business address proof
• GST Verification: Valid GSTIN for tax compliance
• MSME Verification: Udyam registration (if applicable)
• Bank Verification: Bank account details for payouts

3. Commission Structure

69Shop.in charges a commission on each successful sale. The commission varies by seller tier:

Seller Tier	Commission Rate	Payment Cycle
Standard Seller	10-15%	Weekly
Verified Seller	8-12%	Weekly
Premium Seller	5-10%	Twice Weekly

4. Product Listing Guidelines

All products listed on 69Shop.in must:

• Have accurate descriptions and specifications
• Include genuine, high-quality product images
• Be priced competitively and transparently
• Comply with all applicable laws (no counterfeit, illegal, or restricted items)
• Have appropriate inventory levels to fulfill orders

4.1 Prohibited Items

The following items are strictly prohibited:

• Counterfeit or replica products
• Weapons and ammunition
• Drugs and controlled substances
• Adult content without proper categorization
• Stolen or illegally obtained goods
• Items that infringe intellectual property rights

5. Order Fulfillment

Sellers are required to:

• Process orders within 24-48 hours of receipt
• Ship items within the specified timeframe
• Provide accurate tracking information
• Use secure and appropriate packaging
• Maintain a fulfillment rate of at least 95%

6. Returns and Refunds

Sellers must honor the platform's return policy:

• Accept returns within 7 days for defective products
• Process refunds within 3-5 business days of receiving returned items
• Cover return shipping costs for defective items
• Communicate promptly with customers regarding return requests

7. Payment Terms

Payments to sellers are processed as follows:

• Payments are released after successful delivery confirmation
• A 7-day hold period applies for new sellers
• Minimum payout threshold: ₹500
• Payments are made via bank transfer (NEFT/IMPS)
• GST invoices are generated automatically for each settlement

8. Performance Standards

Sellers must maintain the following metrics:

• Order Defect Rate: Below 1%
• Cancellation Rate: Below 2.5%
• Late Shipment Rate: Below 4%
• Customer Response Time: Within 24 hours

9. Intellectual Property

By listing products, you confirm that:

• You have the right to sell the products
• Product listings do not infringe on third-party rights
• All trademarks and copyrights are used with authorization
• You will respond to IP infringement claims within 48 hours

10. Termination

Either party may terminate this Agreement:

• Seller may close their account with 30 days notice (after fulfilling pending orders)
• Platform may suspend or terminate accounts for policy violations
• Outstanding payments will be settled within 30 days of termination

11. Dispute Resolution

Any disputes arising from this Agreement shall be:

• First attempted to be resolved through mutual negotiation
• Escalated to mediation if negotiation fails
• Subject to the jurisdiction of courts in Bangalore, Karnataka, India

12. Contact Information

For seller support and queries:

• Email: sellers@69shop.in
• Phone: +91-XXXX-XXXXXX (Mon-Sat, 9 AM - 6 PM IST)
• Seller Help Center: help.69shop.in/sellers

By clicking "I Agree" during registration or continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by this Seller Agreement.