Returns & Refund Policy

Last updated: February 17, 2026 • Effective from: February 17, 2026

1. Return Eligibility

Products purchased on 69Shop.in are eligible for return under the following conditions:

• Return request is raised within 7 days of delivery
• The product is unused, unworn, and in its original packaging
• All tags, labels, and accessories are intact
• The product is not damaged by the customer
• Proof of purchase (order confirmation email or order ID) is available

2. Non-Returnable Products

The following categories are not eligible for return unless defective or damaged on arrival:

• Perishable goods (groceries, fresh food items)
• Personal hygiene products (undergarments, swimwear)
• Beauty products that have been opened or used
• Customised or personalised items
• Digital products and downloadable software
• Gift cards and vouchers
• Products marked as "Non-Returnable" on the listing page

3. Valid Return Reasons

4. How to Request a Return

1. Go to your Profile and find the order under "My Orders"
2. Click "Return/Exchange" on the item you wish to return
3. Select the reason for return from the dropdown
4. Upload photos of the product (required for defective/damaged claims)
5. Choose your preferred resolution: Refund, Replacement, or Store Credit
6. Submit the return request
7. You will receive a confirmation email with your RMA (Return Merchandise Authorization) number

Alternatively, email support@69shop.in with your order ID, reason, and photos.

5. Return Process

1. Request submitted: Your return request is logged and an RMA number is generated
2. Seller review: The seller reviews the request within 1-2 business days
3. Approval/Rejection: Seller approves or provides a reason for rejection
4. Return shipping: If approved, you will receive return shipping instructions. For defective/wrong items, a prepaid return label may be provided
5. Package inspection: The seller inspects the returned item within 2 business days of receipt
6. Resolution: Refund, replacement, or store credit is processed

6. Return Shipping

• Defective / Wrong product: Return shipping is free (paid by 69Shop.in or the seller)
• Change of mind: Return shipping cost is borne by the buyer
• Packaging: Products must be returned in their original packaging. If original packaging is unavailable, use secure packaging to prevent transit damage
• Tracking: Always use a tracked shipping method. 69Shop.in is not responsible for items lost during return transit without tracking

7. Refund Policy

Refund methods:

Partial refunds may be issued if the product shows signs of use, missing tags, or the return does not meet all eligibility criteria.

8. Exchanges

• Exchanges are subject to product availability
• If the replacement product costs more, you will need to pay the difference
• If it costs less, the difference will be refunded
• Exchanges follow the same return process outlined above

9. Cancellations

• Before shipment: Orders can be cancelled for a full refund at no charge
• After shipment: You must wait for delivery and then initiate a return
• How to cancel: Go to your profile, find the order, and click "Cancel Order", or email support@69shop.in

10. Seller Disputes

If you disagree with a seller's decision on your return request:

1. Contact support@69shop.in with your RMA number and details
2. Our support team will mediate between you and the seller
3. 69Shop.in reserves the right to make a final decision on disputed returns
4. Decisions will be communicated within 5 business days

11. Contact

For return or refund queries:

• Email: support@69shop.in
• Website: https://69shop.in